Client Testimonials – We Constantly Strive to Achieve High Levels of Client Satisfaction.
We know that the happier you are, the better we’re doing our job. Read the testimonials from our happy customers and find out how we can help you!
If you’re a client of ours and would like to provide some feedback, you can do so by completing our customer survey form – it only takes a moment and we’d love to hear from you.
Take a look at what some of our clients have said about NSW Mortgage Corp:
Emma and Amelia were so patient and their assistance was outstanding. From the moment I contacted NSW Mortgage Corp they were completely on the ball. It has been a massive task to get our loan request over the line, and they were always there to help. We have been going through this process together since late May 2018 and we settled finally on the 25th September 2018. Probably the longest settlement in history...lol. Thank you so much to the team but especially Emma and Amelia, their friendly and understanding nature helped us get through.
Emma, I can't thank you and the team enough for all your work to get my loan approved and finalised. You are the ones who deserve the flowers (which came as a beautiful surprise yesterday). Please pass on my thanks to all the team.
I just wanted to again say a HUGE THANK YOU to Emma and Amelia and anyone else who has helped me with the whole process of getting my loan approved!! I sincerely appreciate everything you have all done and the time and effort everyone has put in to help with this. I am looking forward to getting my life back on track again and cannot sincerely thank you all enough!!
Couldn’t thank Emma and the team enough, they were so efficient, understanding and helpful. Fast with an answer, she made us feel very comfortable and confident in her proceedings. Thank you for constantly keeping us up to date and achieving a fantastic life changing future for us! Do yourself a favour, stop wasting time with other mortgage agencies and head straight to NSWMC - you won’t regret it!
NSW Mortgage Corp were great. They made sure all documents were correctly done and kept me up to date with every step. Thank you so much and the team of people were friendly and always happy to help.
Emma and her team were so great. They never gave up on refinancing our home loan. So many other companies didn’t want to take us on. I recommend NSW mortgage to everyone. They have made my life so much easier with our finance problems and we are saving over $1600 a month now.
The Team at NSWMC led by Amelia secured an amazing result for me on the refinancing of my family home. Amelia really got things going with Emily, putting the finishing touches on a great deal for my family which allowed us to renovate our home and create a better environment for my wife and our 3 small children to live in and enjoy. A 5 star result!!!!
From the 1st moment of explaining our situation Monica was always more then willing to help us even though it was very complicated she made sure we were updated every step of the way. I would happily recommend NSW Mortgage because of their friendliness and willing to help and definitely the communication was outstanding. Monica went beyond any customer service level we could ever have imagined. Something we thought may not be possible your company have made our dreams come true. Thank you from the bottom of our hearts we will always be so thankful
I was lucky enough to deal with Monica, Renata & Amelia who were 10/10 with service, communication & support. We went from having 3 credit cards, 2 car loans, a building loan & a land loan down to one.....CHEAPER than what we were paying on the land & home loan. Can not recommend them higher or thank them enough.
Thanks to the wonderful ladies from NSW Mortgage Corp !! You made it all so easy an stress free .. very efficient thank you .. you went above expectations and my wife was overjoyed with the bouquet of flowers you guys sent. Thanks for all your hard work.
A pleasure to deal with !!! Communication was fantastic thank you so much for all your hard work Appreciate all that you did for us, Especially through the Xmas period.
Found Monica to be very helpful and very responsive to our questions. We started slowly (partly my fault in not getting documentation back) but once we got going things moved very fast. One small hiccup in that we had to do last minute identity check, however didn't hold up settlement for more than a day. Would definitely deal with Monica and company again as very friendly and easy to discuss your situation with them.
To All that are looking for a professional, understanding,caring,compassionate team to help you refinance. NSW Mortgage Corp pty Ltd are the place to go! Not only do they ALL go out of there way to ensure they understand what you are looking for..but the COMMUNICATION THEY ALL GIVE YOU IS ABOVE AND BEYOND!!! To have dealt with this group of AMAZING people twice now the services they provide are still spot on they cross the t's dot the i's to ensure you have a smooth and painless process. THANK YOU TO AMELIA MONICA AND RENATA FOR YOURE OUTSTANDING SERVICE AS WELL AS YOURE UNDERSTANDING AND CARE THROUGHOUT THE WHOLE PROCESS. HIGHLY RECOMMEND! 10/10 ALL THE WAY!
I would just like to say how very supportive, informative everyone was guiding me through this process.
The staff at NSWMC are amazing. They understand clients’ needs and work very hard to get the best outcome. They are professional, skilled and efficient at resolving financial problems for customers. Highly recommend NSWMC to anyone looking for more than just a stock standard service and outcome. Monica, I cannot thank you enough for all your help and support in getting my finances sorted. I had really come to my wits end with it and I so deeply appreciate all that you have done and will be recommending NSWMC to anyone needing a great mortgage/financial service provider.
Couldn't recommend customer service more highly. The team's professional skills were evident as we presented with a complex matter and required exceptional expertise. The team delivered on all counts, well done! It has been an absolute pleasure working with team at N.S.W Mortgage Corp.
Monica did an excellent job helping me with all my queries and concerns. Very friendly and professional thanks to her the whole process ran smoothly.
Very helpful from start to finish would recommend NSWMC to anyone that is in our situation.
Hi Monica, I just wanted to thank you and everyone else at NSW Mortgage Corp for sending me the flowers. I was truly surprised with the gift. It has been quite a roller coaster but we eventually got there in the end with perseverance. You and Amelia were quite positive and determined throughout the whole process which I am very grateful and thankful for that. I sincerely wish all the team at NSW Mortgage Corp all the best and hope that we can communicate again in the near future. Thank you.
I just wanted to say a quick thank you... I'm very much a believer in "Things happen for a reason". Two years ago after struggling to get a business loan I stumbled upon your company and my file ended up on your desk. I was certain I was signing a deal with the devil... as to me the loan was somewhat unconventional. Never-the-less it was all above board, and you made it happen when no other lender would. Cont'd
Thank you for all of your help throughout the whole process. We appreciated it very much.
I just wanted to take a moment to say a big thank you to you for all your help with our loan application. You and the rest of the staff have been very helpful, professional and friendly right through our loan application process and have kept us up to date right through the progress of our application. So once again thank you for your help and patience.
NSW Mortgage Corp exerted all the efforts to help us out with refinancing. All the ladies here are so lovely and made this application a non-stressful one. I will highly recommend this company.
Thank you so much for your hard work in getting our loan approved. If we ever need finance etc in the future, we will definitely contact you, as we have been so impressed with both you and the team. It is an immense relief and we are very grateful to you. Thank you, thank you, thank you!!!
Customer service was exceptional! The girls at NSW Mortgage Corp were always available to answer any questions... sometimes the paperwork was a little overwhelming and was so nice to have a friendly voice to guide us through. Absolute pleasure to deal with. The best part of the whole process was the professional, friendly and above and beyond manner that we dealt with from enquiry to closure. Highly recommended!
The products were useful and easy to understand. The girls at NSW Mortgage Corp responded to my enquiry very quickly, dealt with all my concerns in a friendly and professional way and they knew exactly what they were doing. And apart from the above positives, in my situation (which was more involved) the normal BIG Banks don't want to know you. I will be recommending their service to any family and friend that needs it. Thank you for providing a professional, friendly and flexible service.
I was just so happy dealing with the girls I've dealt with for my loan.. both times I have used NSWMC. The girls were fantastic and easy to talk to. Everything was so easy and there was no issues. They obviously knew what they were doing and handled my enquiry on time and professionally. Thanks again!
The team at NSW Mortgage Corp have done a fantastic job again. Always positive and friendly and are able to find the best product to fit our needs. The friendliness and openness of the staff, as well as the comfort that they give off in finding the best solution for my particular circumstance is actually the best parts of their service. The process took a while longer this time around but it got sorted out in the end.
The team at NSW Mortgage Corp received a lovely surprise from our clients – Peter and Kathleen. Big beautiful bouquets of flowers arrived at the office with cards addressed to each team member. The cards said: “Thank you for all your hard work, Love Peter & Kathleen.”
The service was excellent. My consultant answered all my questions in a friendly manner and seemed to know exactly what she was doing. She was professional, informative, approachable and responsive and; should be commended for her efforts. The best part was the service I received and the responsiveness to any of my queries. The information was easy to understand and very useful.
All the consultants that were involved with our application were totally motivated, sympathetic with our situation and totally committed to getting our application approved as quickly as possible. There was nothing to not like about their services. They were very professional and friendly!
Everyone was friendly and responded to my questions quickly. The process was quick and easy. They made the experience easy for me. Everything was perfect for me. Thanks, NSW Mortgage Corp.
The product information is helpful and easy to understand. The staff at NSW Mortgage Corp was fast and efficient, and gave good explanation of the processes. Generally very pleasant people to talk to. They were very helpful in every way. I’d definitely recommend them to others because they pretty much have got it all under control and I liked everything about it.
The team at NSW Mortgage Corp gave us exceptional assistance whenever we needed advice and clarification on anything. You should be very proud to have such dedicated staff. We wish to thank Amelia and all her staff who we dealt with, especially for their support. We will definitely be recommending NSW Mortgage Corp to our friends and relatives in the future. The dedication, patience, professionalism and personal way with which they treated us was phenomenal.
Their approach was above and beyond! The ladies I dealt with were great and very easy to talk to. They were all professional as well as empathetic. Great customer relations; genuine people who really wanted to help. My consultant especially was wonderful, literally had my back from the beginning. I had lost all hope in trying to turn my financial position around but she was with me every step of the way; she gave me confidence in her abilities to get the deal done and for that I’m truly grateful. I will definitely seek them out again if I ever need help with my finances in the future.
All the information they gave us was very useful and easy to comprehend. Our consultant was really friendly and helpful, she really knew a lot about their products. We would definitely go back to them in the future if needed because the staff there was very friendly and easy to talk to. Everything was sorted out and approved. Nothing was a problem. Very highly recommended.
The team at NSW Mortgage Corp took good care of me, dealing with my enquiry and answering all my questions in a timely fashion. My consultant was friendly and very knowledgeable about their products. They were very easy to understand and useful. I will definitely use their services again in the future. I’ll be telling my friends and family about their services.
My consultant was very friendly and dealt with my enquiries very quickly. She knew exactly what she was doing and all the product information she provided was useful and easy to understand. They were very professional and the time management was very excellent. Definitely telling my friends and family about NSW Mortgage Corp.
The service we received from your organisation was nothing short of excellent. We had some delicate financial issues to deal with and your staff made it easy and very comfortable for us. Most of the process could be done electronically and we have been able to get our lives back from financial constraints and mortgage pressure. Whenever I had a question it was quickly answered by knowledgeable staff. Our consultant was always helpful, positive and very understanding of our situation.
The service was very good and the consultant was very helpful and genuinely wanted to help us out. The products were very useful and easy to understand. I liked how they were friendly, helpful and got the job done. On the whole, it was very good. Problems were addressed quickly and responses were given promptly. I’d use their service again in the future if needed.
Customer service is outstanding! All consultants we dealt with, especially Amelia, went above and beyond to help. They were always professional, courteous, friendly and very kind. They made a difficult situation a lot easier. Will definitely be recommending them to our friends and family.
They made it all easy for me to understand, they answered all my questions and they were very helpful. My friends and family will be hearing about them. They really got the job done for me.
All you guys were amazing. Thank you for a great job well done. The product information was useful and easy. Love your work! After everything you’ve done for us to help us out, we’ll definitely recommend you guys to friends and family.
The friendly, professional and wonderful staff was the best part about NSW Mortgage Corp. They helped me through a stressful situation. The products were useful and easy to understand. They were helpful and always tried to resolve any issues that came up. I’ll definitely use them again in the future if needed and I’d definitely recommend them to friends and family.
The friendly staff at NSW Mortgage Corp was very helpful. They appeared to know what they were talking about and responded to all my questions quickly and made it all easy for me to understand. I’ll definitely recommend them to my friends if they need any financial assistance. The staff at NSW Mortgage Corp guided me through with my difficulty and I’m truly thankful for that.
Hi Amelia, You have no idea the blessing you girls have been. I will miss you girls. I know you are all flat chat at the moment so the fact you still make the time is priceless. If ever you are looking to employ someone on a casual basis 1-2 days a week, please keep me in mind. I would love to be part of what you girls do. You bring hope to people. Kind regards, Natalie
Awesome service! Understanding and very helpful. The consultant had extensive knowledge about the whole process. It was explained clear and simple, very easy to comprehend. Honestly the whole process was quite smooth sailing. Cheers NSW Mortgage group, you rock!!!
Due to our high level of debt, we had some trouble finding a broker or lender that was willing to help us out. Right from our first contact with NSW Mortgage Corp, they had a positive attitude and assured us that they would be able to help us sort things out. We liked the personal and friendly approach from all the consultants, as well as keeping us well informed every step of the way. We’d definitely recommend them to anyone. And if we ever need to refinance or borrow additional funds, NSW Mortgage Corp will be the first place we would go.
The products they offered at NSW Mortgage Corp were extremely useful and so easy to understand. The staff really took care of us and answered all our questions in a friendly and courteous manner. We’ll definitely go back to them in the future since they really know what they’re talking about. To any friends and family out there, we’d like to tell them that NSW Mortgage Corp is the right choice for them for any financial help.
We liked everything about the service at NSW Mortgage Corp. They were the best! They gave very detailed information about their products and they responded to all our questions in a timely manner. So we would use NSW Mortgage Corp again, they were the best in all they did for us. We’re very grateful and we’d highly recommend them to our close friends and family. Everything was unreal and the best. Keep it up!
I could not fault the customer service, it was outstanding. The girls at NSW Mortgage Corp were very helpful, friendly and very knowledgeable about the products. They were there to answer all of my questions and if they weren’t sure about the answer right away, they would find it out and get back to me ASAP. I would definitely use NSW Mortgage Corp again in the future and definitely recommend it any of my friends and relatives.
Dearest NSW Mortgage Corp, We would just like to say thank you for making the past four months a lot easier for us to deal with and a big thank you for saving our family home. Your hard work is truly appreciated. Kind regards,
The products offered on NSW Mortgage Corp were very useful and easy to understand. The girls at NSW Mortgage Corp were very helpful and friendly during our conversations. They quickly responded to my enquiries in a very courteously and they really knew what they were doing. I wouldn’t hesitate to use their services in the future. I believe NSW Mortgage Corp’s staff are friendly and provide excellent services and I would recommend them to my family and friends.
We were lucky to have NSW Mortgage Corp as our consultant because they were friendly and polite when we talked to them and they gave us great information about the products that were on offer. They were very helpful in all aspects of the loan we were applying for. The team at NSW Mortgage Corp was just very friendly and explained things so easily. We’d definitely recommend their services to anyone who needs financial help.
The girls at NSW Mortgage Corp offered me a range of customer support and advice that was truly beyond the ‘normal’. They were both so caring and supportive that I rarely had ‘extra’ questions and they both really helped this ‘non financial savvy’ older female deal with all the additional questions and requested documents from the lender. Since they were so wonderful in their support and care of me I don’t believe that there is anything you could do to provide a better product or higher level of service. I can only ask that my consultants get a bonus!
The information Amelia sent me was useful and easy to comprehend. She was also knowledgeable and competent, as well as dealt with my enquiry in a friendly and courteous manner. I would definitely use their services again and recommend NSW Mortgage Corp to my friends & family as they made everything easier and enjoyed their customer service.
I felt as though my personal circumstances were understood, and everyone took the time to listen and consider what course was best to adopt to reach an outcome that was likely to meet my needs. I felt an immediate sense of trust and confidence and at no stage felt as though I was just one of hundreds of clients. I was treated as an individual with respect and in a very courteous and professional manner. They were non-judgmental. I was treated as an individual with outcomes tailored to my individual, personal circumstances. Everyone was very knowledgeable. I was kept informed of the process at every stage. Questions were answered promptly and honestly. Overall, the environment was very friendly, very inviting, and very professional.
All of you guys were easy to deal with and very friendly and polite.
Thank you for all of your help, and patience throughout this whole process, you definitely made it a lot easier for us!! Last night we actually had a huge sigh of relief, knowing that we can start saving, and focusing in a positive future. All the best to you, you’ve been wonderful. Kindest regards,
The team is so focused on getting a positive outcome and no job or task is difficult for them to handle. They are only ever a phone call away. They deal with your enquiry in a friendly and courteous manner, respond to your enquiry in a timely fashion. Friendly team who are with you from day one and are willing to help.